Store Policy

Because We Care

Return Policy:

JS Custom Saxophone offers a full 7 day trial from date you receive your new JS Custom mouthpiece. If you are not satisfied for any reason, simply send us an email to let us know to look for your return, and send the mouthpiece back to us.

Please be sure the mouthpiece is in NEW condition (no damages). Once we receive your return, we will post a full refund of the purchase price (not including shipping) through the payment you chose within seven days of our receipt of the return. 

Hey! There is no restocking fees because we understand the nature of the saxophone mouthpieces. Sometimes things just don’t work out. You may also exchange the mouthpiece for a different tip opening during the 7 day trial period. Buyer pays return shipping. If you decide to return it, you must email (jscustomsaxophone@gmail.com) us prior to returning your mouthpiece and let us know why it didn't work for you. Once your return is approved, pack up the mouthpiece in the original container and return it to us.

International Shipping:

 JS Custom Saxophone is not responsible for any customs duties or taxes incurred on international orders.